Privacy Policy

At White Pebble International Ltd, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who we do business with, the conditions under which we may disclose it to others and how we keep it secure.

Any questions regarding this Policy and our privacy practices should be sent by email to debbie.seymour@whitepebbleint.com or by writing to White Pebble International Ltd, Unit 2, Plot 11 Terminus Road, Chichester, West Sussex, PO19 8TX. Alternatively, you can telephone 01234 780501.

Who are we?

We are a company based in the UK that enables North American vendors access to the UK and European market. Our unique model allows our vendors and retailers to interact at a local level. We provide a sales order fulfilment service including Customer Service and Warehousing to our North American Clients. In addition we are a Distributor for some North American Clients and sell direct to Retailers.

How do we collect information from you?

We obtain information about you when you contact us for a quote, place an order or request marketing information.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, or IP address where you purchase directly from a Vendor’s website. If you purchase a product from us and pay by card online, your card information is not held by us as it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. If you pay by card over the telephone, once your payment is processed through Paypal all details are destroyed, with the exception of those retained by Paypal.

How is your information used?

We may use your information to:

• process orders that you have submitted, or placed by telephone, e-mail, fax
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with any queries you should have
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. These may include information about other Vendor’s products
• activities, promotions of our associated companies goods and services;
• process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties beyond White Pebble International Ltd and it’s Vendors for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the products we supply, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: xxx or telephone on 01243 780501.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or if any of the other information we hold is inaccurate or out of date, please email us at: debbie.seymour@whitepebbleint.com or by writing to White Pebble International Ltd, Unit 2, Plot 11 Terminus Road, Chichester, West Sussex, PO19 8TX. Alternatively, you can telephone 01234 780501.

You have the right to ask for a copy of the information White Pebble International Ltd hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.)

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is destroyed as soon as payment has been processed.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. Should you not want us to do this then you should advise us. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the White Pebble website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please obtain your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.