Customer Service & Account Management

Your account manager will provide a local, dedicated contact for your customers. Our staff becomes an extension of your staff.

“Having an account manager at White Pebble dedicated to our business is like having another member of staff. Our customers and agents in the UK and Europe know and trust her, and she understands our product line as well as anyone. It’s such a luxury to have someone who is able to troubleshoot any issues before they reach our desk. At shows, she’s invaluable. Our relationship is a true partnership.”

Matt Fernandes-Vogel, Owner, Quotable

We believe that North American companies can be successful in Europe if they have a partner on the ground who can provide the same logistics, IT, and customer care they provide at home. We act as your UK office.

Your dedicated account manager will be responsible for all aspects of your day-to-day business and ensure timely responses and excellent customer service.

Direct point of contact for customers and agents
Order processing and invoicing
Accounts receivable and collections
Opening new accounts, credit checks and payment processing
Quarterly VAT accounting and reporting

“With White Pebble, we have complete transparency on our operations In the UK. Using their online portal, we can see every aspect of our business there; we know our inventory levels, our A/R positions and can run reports on any facet of the business. They are diligent in credit checking and collection processes, and keep our bad debt to a minimum. We have total confidence that our business in the UK runs as an extension of our business here in the US”

Stacey Bowers, Executive Vice President, Woodstock Percussion